DEMO RECREATION — NOT THE OFFICIAL SUPAGAS WEBSITE
Order and pay online to save up to 10% on your 45kg LPG gas bottles. Terms and conditions apply.
BEAT THE CHILL
COMPETITION.
Provide an industry-leading customer service experience that reduces internal administration, improves customer retention, prevents negative reviews and generates more revenue.
BEAT THECHILLSAVE 50%when you order and pay for
2 × 45kg LPG bottles
24MONTHS
FIXED PRICINGFREEDELIVERY
TO MOST AREAS
FIXED PRICINGFREEDELIVERY
TO MOST AREAS
EIGHT ENQUIRIES.
EIGHT CLEAR DESTINATIONS.
EXISTING CUSTOMER ROUTE
MAKE A PAYMENT
Send an email with a link to the Stripe payment page, where the customer enters their account number and payment amount. Also list alternatives such as BPAY. No form sent.
Do not route internally.
↓
A payment question enters a shared inbox or phone queue, then a team member explains payment methods and sends the customer to the right place.
→
The customer immediately receives the secure Stripe link, account and amount instructions, plus BPAY alternatives.
BEFOREDays or hours
AFTERminutes
Routine payment guidance can move from one or more staff touchpoints to near-zero handling, with people involved only when an exception needs support.
BUSINESS AND CUSTOMER OUTCOMES
Faster cash collection
Less Accounts Receivable administration
More convenient self-service
Fewer abandoned or delayed payments
The goal is not to remove people from customer service. It is to remove repetitive information gathering so people can resolve the issue faster and with better context.
Fewermessy emails
Lessphone pressure
Fasterresponse times
Hoursof admin saved